- FAQ
Hello, how we can help?
We understand that shipping and logistics can come with many questions. Below are some of the most common inquiries we receive. If you need more information, our support team is always ready to assist you.
How can I track my shipment?
- You can track your shipment using the tracking number sent to your email or phone after booking. Enter the number on our Track Shipment page to view real-time updates. financial advice.
Delivery time depends on the service selected and destination. Express shipments are faster, while freight and international deliveries may take longer due to transit and customs processes.
Our award-winning, team was founded and is led by powerful, motivated, and experienced women. We are somewhat of a unicorn in the industry, as only 9% of financial advisory firms have a female owner.
Each of us have a deeply personal reason why we were drawn to do this work. Our passion and dedication are some of the many reasons why our clients love working with us. We have effective, long-lasting relationships with our clients and a client retention rate of 98%, which is far above the industry average.
Yes, we offer international shipping with customs clearance support and full tracking to ensure smooth cross-border delivery.
Hazardous materials, illegal goods, and certain regulated items cannot be shipped. Contact our team if you’re unsure whether your item qualifies.
If a delay occurs, we immediately investigate and provide updates. Our team works quickly to resolve issues and ensure your shipment arrives as soon as possible..
How long does delivery take?
Yes, we offer express options including same-day and next-day delivery in selected areas. Availability depends on pickup time and destination.
Yes, you can request a preferred delivery date during booking. While we aim to meet all scheduled requests, final timing may depend on logistics conditions.
For express services, we work within committed delivery windows. However, unexpected events such as severe weather or customs inspections may occasionally impact timelines
Yes, customers receive notifications when a shipment is out for delivery and once it has been successfully delivered.
International Shipping
We ship to a wide range of international destinations through our global logistics network. Contact our team to confirm availability for your specific country.
Yes, we assist with customs documentation and clearance processes to help prevent unnecessary delays at international borders.
Customs duties and taxes are usually determined by the destination country and may not be included in the base shipping fee. We provide guidance so you understand any potential additional charges.
Required documents may include a commercial invoice, packing list, and any necessary export or import permits. Our team will guide you based on your shipment type.
Restricted shipping Items?
Yes, we ship a wide range of products across domestic and international routes. Our logistics network is built to handle various shipment categories efficiently and securely..
You still have a question?
If you cannot find answer to your question in our FAQ, you can always contact us. We will answer to you shortly!
